Can I register my warranty?

Yes, you may choose to register your warranty online. We offer an optional online registration process to help you with record-keeping, but it is not required. Registering your warranty online may help with processing a warranty claim in the future. Failure to register your warranty online does not diminish your warranty rights. Additionally, registering your […]

Why is there rust forming between my wainscot and sidewall panels?

Panels and trim are subject to staining and premature rusting in conditions where moisture accumulates causing the exposed panel edge to stand in water. This may happen at the wainscot, head trim, base angle, or rat guard due to improper installation.

Is fading covered in my warranty?

Fade is warrantied on Ultra, Prime, and Standard product models. Fade is not warrantied on thrifty panels. Remember, your metal roof is going to be exposed to years of harsh sun and elements. Eventually, the elements will affect your paint finish by either making it a lighter shade (fading), or causing it to become less […]

What is paint adhesion?

Adhesion means the paint we apply to your metal panels is going to stick to the steel core. Central States warrants that the color-coated finish applied to our steel roofing and siding panels will not crack, check, peel, or lose adhesion. This does not include minute fracturing, which may occur in proper fabrication of the […]

Is there a warranty issue if DripX is used next to existing fanfold insulation?

If replacing only part of your roof, you should not mix fanfold insulation and DripX. These products are not the same and serve different purposes. Fanfold is a type of foam insulation often used under siding. There should not be any issues installing metal panels over fanfold, however you may need an additional vapor barrier. […]

I live near the coast, will salt water damage my panels?

Maybe. Warranties are not valid on properties located 1,500 or fewer feet from a salt water environment. Central States does not warrant or guarantee claims arising from damage to panels due to exposure to salt and salt water, water spray, corrosive or harmful chemicals (whether solids, liquids or gases), airborne containments, hail, or other agents […]

Why do my panels have little specs of rust on them?

It sounds like your contractor may have improperly cut your panels during installation. Steel shavings or particles from sawing sparks may become embedded in the painted surface if your contractor uses a saw to cut your material and does not brush away the metal shavings.

Is installation covered in my warranty?

No, the warranty does not cover installation. Our warranty covers the finish of the paint and the rust-blocking substrate that covers the steel core. If you have an installation issue, including leaking or aesthetics, please contact your installer to ask about their installation warranty.

Can I transfer my warranty when I sell my home?

No, warranties are non-transferable. They are issued to the original purchaser of the metal roof or siding. Once they have been registered, they are not transferable. In the case of a builder and new construction, the builder can sell the home within one year of installation and the warranty will transfer to the new buyer.

I bought a home that already had a metal roof, does it have a warranty?

Generally, no. Warranties are are issued to the original purchaser of the metal roof or siding and are non-transferable. In the case of a builder and new construction, the builder can sell the home within one year of installation and the warranty will transfer to the new buyer.

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