How do I file a claim?

Claims must be made in writing or by filling out a claim form on our website within 30 days after the discovery of the defect. The notice to Central States shall include adequate identification of the material involved, the nature of the claimed defect, date of installation, date of shipment, and order number or installer […]

How does Central States determine when to process a claim?

To properly process a claim we must validate that the material was manufactured from Central States and validate that the problem is an issue we would cover. Once we have determined these two items, we will either process or reject the claim. If we cannot determine that we manufactured the material, we will not process […]

What if I don’t have the details you require, but still need to file a claim?

Central States cannot proceed with a claim until you are able to verify it is indeed our metal product. The onus is on the building owner where the metal roof is installed. If you do not have a Central States order number, and cannot remember who installed your panels, you can remove a panel to […]

What if I don’t have my Central States order number?

A Central States order number is the best way for us to begin the claims process. If you don’t have an order number, please call and see if your installer can provide this for you.

I think I have an issue, what do I do?

Check your warranty for specific issues which are not warrantied. Common questions about fade, rust, and installation are addressed on our frequently asked questions page. If you believe the issue is covered under your warranty, you can submit a claim by clicking here and following the instructions. You will be required to provide the physical […]

I live near the coast, will salt water damage my panels?

Maybe. Warranties are not valid on properties located 1,500 or fewer feet from a salt water environment. Central States does not warrant or guarantee claims arising from damage to panels due to exposure to salt and salt water, water spray, corrosive or harmful chemicals (whether solids, liquids or gases), airborne containments, hail, or other agents […]