Can I contact you to discuss an issue I’m having with my installer?

You are always welcome to contact us, but we will not comment on particular issues of your specific project. We may be able to point you to particular sections of our installation guides, which could help when talking to your installer. Installation guides can be found on our marketing resources page. You can reach us […]

Is there a warranty issue if DripX is used next to existing fanfold insulation?

If replacing only part of your roof, you should not mix fanfold insulation and DripX. These products are not the same and serve different purposes. Fanfold is a type of foam insulation often used under siding. There should not be any issues installing metal panels over fanfold, however you may need an additional vapor barrier. […]

Why do my panels have little specs of rust on them?

It sounds like your contractor may have improperly cut your panels during installation. Steel shavings or particles from sawing sparks may become embedded in the painted surface if your contractor uses a saw to cut your material and does not brush away the metal shavings.

Is installation covered in my warranty?

No, the warranty does not cover installation. Our warranty covers the finish of the paint and the rust-blocking substrate that covers the steel core. If you have an installation issue, including leaking or aesthetics, please contact your installer to ask about their installation warranty.