Central States cannot proceed with a claim until you are able to verify it is indeed our metal product. The onus is on the building owner where the metal roof is installed. If you do not have a Central States order number, and cannot remember who installed your panels, you can remove a panel to check for our unique manufacturers mark. On the back of every Central States brand panel, we imprint our name in UV reactive black light paint. It’s invisible to the naked eye, but if you remove a panel and hold a black light over it, you should see our name. If you do not see our name, the panel was not manufactured by us. If you see our name, take a photo (do not use a flash) of the black light image and email to [email protected] to begin the claim process.